Privacy policy

Privacy Policy​

1. Introduction​

HONGKONG JIA.C GROUP LIMITED (hereinafter referred to as "we") respects users' privacy and is committed to explaining to you how we collect, use, and share the personal information you submit or submit on your behalf. This privacy policy describes our practices regarding the processing of information collected from or about you when you use our website (hereinafter referred to as "this website") and services related to the sale of tea and tea sets of our company. This privacy policy applies to anyone using this website or services worldwide. Please read this privacy policy carefully to understand how we will handle your personal information. Your continued browsing of the website or purchase and use of any of our services will be deemed as your acceptance of the terms of this privacy policy.​

2. Information Collection​

Personal Information You Voluntarily Provide: When you register on this website, subscribe to emails, inquire about product information, place orders to purchase tea or tea sets, participate in activities, etc., you may directly provide us with personal information, including but not limited to name, address, email address, contact phone number, payment information (such as credit card number, expiration date, etc., but such information will be strictly encrypted by us), personal preferences (such as favorite tea varieties, tea set styles), etc.​

Automatically Collected Information: Each time you log in to your account or use this website, in some cases, we may automatically collect the following information:​

Device Information: Including the type of device you use to connect to this website, IP address, approximate location inferred from the IP address, mobile network, operating system and version, browser and version, time zone settings, or unique device identifiers, etc. This information helps us optimize the display and functions of the website on different devices and improve your user experience.​

Log Information: We will automatically receive and record certain detailed information about your use of this website, such as network traffic data, network logs, communication data, and information about your activities on this website, such as pages browsed, links clicked, etc. This information can help us understand user behavior and improve website services.​

Information from Other Sources: We cooperate with third parties (such as technical service providers, payment service providers, advertising networks, analytics service providers, and search information providers, etc.), and may receive, collect, store, and use information about you from them. For example, third-party advertising networks may provide information about your browsing behavior on other websites to help us display more relevant advertisements to you, but this information will not be directly associated with your personal identity.​

3. Information Use​

Providing Products and Services: We use your personal information to process your orders, including confirming purchases, arranging delivery, providing after-sales services, etc., to ensure that you can successfully purchase your favorite tea and tea sets. For example, we will arrange express delivery according to the delivery address you provide and communicate with you about order-related matters through the contact phone number you provide.​

Improving Services: By analyzing the collected information, we can understand users' preferences for different tea varieties, tea set styles, and feedback on the use of website functions, thereby optimizing our product selection, improving the website interface and functions, and providing you with more suitable services. For example, if a large number of users frequently search for a specific tea set, we may increase the inventory of that tea set and display it on the homepage of the website as a recommendation.​

Personalized Recommendations: Based on your browsing history, purchase records, and personal preferences, we may recommend to you information such as tea, new tea set products, and promotional activities that you may be interested in, to enhance your shopping experience on this website. For example, if you have previously purchased Pu'er tea, we may recommend newly arrived high-quality Pu'er tea products or related tea set accessories to you.​

Internal Operations and Management: We may use your information for internal data analysis, auditing, research, and reporting to evaluate business operation effects, formulate reasonable business strategies, and improve the overall operational efficiency of the company.​

4. Information Sharing​

Third-Party Service Providers: To be able to provide you with complete services, we may share your personal information with third parties that provide support services for us, such as logistics and distribution companies, payment processing institutions, technical service providers, etc. These third parties only use your information within the scope necessary to provide specific services for us and are obligated to keep your information confidential and shall not use it for any other purpose. For example, we will provide your delivery address and contact information to the cooperating express company so that they can accurately deliver the goods you purchased, but the express company cannot use this information for other commercial purposes.​

Legal Requirements: We may disclose your personal information when required by law, such as in response to court subpoenas, government agency investigations, or other legal procedures. In addition, we may also disclose information if we believe that disclosure is necessary to protect our rights, property, or the safety of users, or to comply with applicable laws, regulations, or regulatory requirements.​

5. Information Storage and Security​

Storage: The information and data we collect about you will be stored on the servers of us and/or our affiliated companies. This information and data may be transmitted to and accessed, stored, and displayed outside the country or region where you are located or where we collect the information and data. We will take reasonable measures to ensure the security of data storage and prevent data loss, leakage, or unauthorized access.​

Security Measures: We make every effort to prevent the leakage, damage, or loss of your information through reasonable and effective information security technologies and management processes. For example, we encrypt sensitive information, restrict employees' access rights to user information, and regularly detect and repair security vulnerabilities in the system, etc. However, although we have taken these security measures, please understand that there is no "absolutely perfect security measure" on the information network, and there are still certain risks.​

6. Your Rights​

Right of Access: You have the right to access the personal information we hold about you at any time to understand how we process your information. You can contact our customer service team and submit an access request in accordance with our specified procedures, and we will respond and provide you with relevant information within a reasonable time.​

Right of Correction: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct it. You can contact customer service and provide correct information, and we will update the relevant information after verification.​

Right of Deletion: In certain circumstances, you have the right to request us to delete your personal information. For example, if we no longer need your information to provide services, or if you withdraw your consent to our use of your information, you can submit a deletion request. However, please note that in some cases required by law, we may need to retain some information.​

Right to Withdraw Consent: If you have previously agreed to our use of certain personal information of yours, you have the right to withdraw that consent at any time. After withdrawing consent, we will no longer use your information based on that consent, but this will not affect the legality of the information processing actions we conducted based on your consent before you withdrew your consent. You can withdraw your consent by modifying your account settings or contacting customer service.​

7. Modification of Privacy Policy​

We may modify this privacy policy from time to time to adapt to changes in laws and regulations, business development needs, or other reasonable reasons. If we make significant changes to the privacy policy, we will notify you by posting a notice in a prominent position on this website, sending an email to your registered email address, or other appropriate methods. Each time you use this website or provide information to us, you accept the practices in this privacy policy applicable at that time. Please review this privacy policy regularly to learn about any changes in how we handle your personal information.